Privacy Notice

Last Updated: December 1, 2024

Your privacy is important to AquaSonic Car Wash, LLC, a subsidiary of Henley Car Wash LP operating platform (“AquaSonic,” “our,” “us,” or “we”). This Privacy Notice (the “Notice”) explains the types of information we may collect from you or that you may provide when you visit the website https://www.aquasoniccarwash.com/ (our “Website”), use our mobile application, or utilize other products or services (collectively, the “Services”), and our practices for collecting, using, maintaining, protecting, and disclosing that information. This Notice does not apply to information collected through any other means, including on any other website operated by a third party. Please read this Notice carefully. If any term in this Notice is unacceptable to you, please do not use our Services or provide us with any personal information. In this Notice, when we talk about “Personal Information,” we mean any information that is related to an identified or identifiable natural person.

This Notice does not apply to any products, services, websites, mobile applications, or content (including advertising) offered by third parties or that may be linked to or from the Website. Data collected by these third parties is covered by their own privacy notices.

1. Your Information We Collect

Depending on your relationship with us, we may collect the following categories of Personal Information from you:

• Personal details: Name, email address, physical address, and telephone number;
• Financial information: Billing and payment information (e.g., credit card information and billing address);
• Device and other automatic information: IP address, browser type, device ID, browsing history, search history, and information regarding your interactions with a website, application, or advertisement. For more information, see “Information We Collect Automatically About You” below;
• Location Data (if enabled): Device location information, so that you can find the nearest AquaSonic location;
• User Interactions: Wash history, service preferences, and feedback;
• Communications: We may record our communications including phone calls, such as when you contact us for support or provide us with feedback; and

2. How we collect your information

Information we collect directly from you

We may collect Personal Information that you provide to us when you use our Services or otherwise interact with us. For example, we may collect information when you browse through the Website, contact us by phone for support, download our mobile application, utilize our car washes, submit an application for employment, or when you otherwise interact with us and provide your information via the Services.

Information we automatically collect about you

As with many websites and apps, when you interact with our Website or our mobile application, we may use automatic data collection technologies to collect and log certain information about your equipment, browsing actions, and patterns, including details of your visits to our Website/use of our mobile application (e.g., traffic data, logs, other communication data, and resources that you access and use), information about your computer, mobile device, and internet connection (including your IP address, operating system, and browser type), and location data, which we collect to ensure you reside in a jurisdiction in which you are eligible for using our Services, to provide you with information about the nearest AquaSonic location, to comply with relevant laws, and for fraud prevention purposes.

Cookies

The technologies we use for automatic data collection include cookies (i.e., browser cookies), flash cookies, and web beacons. We may store cookies (e.g., locally stored objects) on your device when you use our Website or mobile application. These technologies help us speed up your future activities and improve your experience by remembering the information that you have already provided to us. Third parties operating on our behalf may also use these technologies to provide us with anonymous data and information regarding the use of our Website. You may block or delete these technologies from your device. However, by disabling such technologies, you may not have access to the entire set of features of our Website. For more information about cookies, including links to web browser instructions for disabling and managing such technologies, visit https://optout.networkadvertising.org/.

Information we collect from other sources

We may collect Personal Information about you from our partners and their service providers and contractors. We also may obtain information you have made publicly available, including from websites and online services you use, consumer research platforms, and/or business contact databases.

3. How we use your information

We may collect Personal Information for the following purposes:

• Provide our Services to you;
• Provide or improve the services requested by you, including in the context of your business relationship with us (such as by managing memberships and processing transactions), and perform our contractual obligations;
• Fulfill or meet the reason you provided the information (e.g., to respond to your email or request for support and to consider your application for employment);
• Communicate with you about our Services or to provide you with information or marketing materials, including promotional offers, that may be of interest to you;
• Send you transactional or relationship messages, such as receipts, account notifications, customer service responses, and other administrative messages;
• Monitor and analyze trends, usage, and activities in connection with the Services;
• Comply with the law, and protect or defend our interests or the interests of our customers or users of our Services if permitted by law or required to do so by law, court order, or government regulations, or where we believe such action is necessary;
• Help maintain the safety, security, and integrity of our Website, [mobile application,] products and services, databases, other technology assets, and business;
• System administration and to monitor the use of our Website [and mobile application];
• Any other purpose disclosed by us when you provide the information or with your consent; and
• Disclose to third parties for the performance of services provided to us, including third-party providers of services related to the operation and management of our Services, or in connection with the administration and support of the activities noted above.

4. With whom we disclose your information

We may disclose information about you as follows and as otherwise described in this Notice or at the time of collection:

• With companies and vendors that perform services for us, including email service providers, payment processors, fraud prevention vendors, analytics providers, and other service providers;
• To accountants, auditors, lawyers, and other outside professional advisors to AquaSonic, subject to appropriate contractual obligations of confidentiality;
• Where required by law, court order, or subpoena if we believe disclosure is in accordance with, or required by, applicable law or legal process or where necessary to prevent, detect, or prosecute criminal offenses or to protect the rights, property, and safety of AquaSonic or others;
• In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company;
• Between and among AquaSonic and our current and future parents, affiliates, subsidiaries, and other companies under common control and ownership; and
• With your consent or at your direction.

We may also process and disclose information to third parties if the information has been de-identified or aggregated in a way so it cannot be used to identify you.

5. How we protect your information

We use reasonable security measures to protect your Personal Information. Please understand, however, that no security system is impenetrable. We cannot guarantee the security of our databases, nor can we guarantee that the information you supply will not be intercepted while being transmitted to and from us over the Internet.

6. Data retention

We retain your Personal Information so long as necessary for the purposes for which it was collected or otherwise processed. When determining the retention period, we take into account criteria, such as the type of services requested by or provided to you, the nature and length of our relationship with you, use of our Service, and the impact on the Website functionality if we delete your Personal Information.

7. Processing of information

The Services are operated from the United States and intended for individuals located in the United States. If you are located anywhere outside of the United States, please be aware that information we collect, including personal information, will be transferred to, processed in, and stored in the United States. The data protection laws in the United States may differ from those of the country in which you are located, and your personal information may be subject to access requests from governments, courts, or law enforcement in the United States according to laws of the United States. By using the Services or providing us with any information, you consent to this transfer, processing, and storage of your information in the United States.

8. Children

The Services are not directed towards children under the age of 18. We do not knowingly collect Personal Information from children under the age of 13 (or 16 where applicable by law). If you are under 13, please do not give us any Personal Information. We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce our Notice by instructing their children to never provide Personal Information through the Services without their permission. If you have reason to believe that a child under the age of 13 has provided Personal Information to us, please contact us using the methods described in Section 12 “How to Contact Us,” and we will endeavor to delete that information from our databases.

9. Links

The Website and our mobile application may contain content, services, advertising, and other materials that link to external websites. We do not endorse and are not responsible for the content of any such external website. Please refer to the terms of use and privacy notices of the external website for more information.

10. Changes to this notice

This Notice is effective as of the date stated at the top of this Notice. We may change this Notice from time to time. Your access of the Services after such change will be deemed acceptance of the new Notice.

11. Communication preferences and choices

Promotional Emails. You may opt out of receiving promotional emails from us by following the instructions in those emails or by logging into your mobile applicati0on and managing your notification and marketing subscription preferences. If you opt out, we may still send you non-promotional emails, such as those about your account or our ongoing business relations.

Marketing Phone Calls/Text Messages. With your consent, we may engage in marketing and other automated communications, which may include phone calls and text messages made using an automatic telephone dialing system or artificial prerecorded voice. You are not required to consent to such communications as a condition of purchasing products or services, and you may revoke consent at any time by contacting us via the methods described in Section 12 “How to Contact Us.”

Push Notifications to Mobile Devices. With your consent, we may send promotional and other push notifications to your mobile device. You can deactivate these messages at any time by changing the notification settings on your mobile device.

12. How to contact us

If you have any questions or concerns about our privacy practices, or you wish to update your Personal Information, you may send an email to info@aquasoniccarwash.com or call us at (855) 727-8229. You may also write to us at: 510-A Evernia Street, West Palm Beach, FL 33401.